Here are answers to the most common questions about our ball pens, custom manufacturing services, and order process. Can’t find what you need? Contact us and our team will assist you within 24 hours.
🔵 Product & Customization
Q1: What types of pens do you manufacture?
We manufacture a wide range of pens including ballpoint pens, gel pens, rollerball pens, fountain pens, metal pens, pencils, markers, and refills. All pens can be customized with your logo, color, and packaging.
Q2: Can I customize the pens with my logo?
Yes. We offer full customization including logo printing, barrel color, ink color, clip type, and packaging. OEM and ODM are both supported.
Q3: Do you offer design support?
Yes, we can help with logo placement, layout, and packaging mockups. You can send us your vector logo (.AI/.PDF), and we’ll prepare digital proofs for confirmation.
Q4: Can I order mixed types of pens in one shipment?
Yes. You can mix different models and types as long as each meets the respective MOQ.
🔵 MOQ & Samples
Q5: What is your minimum order quantity (MOQ)?
For most models, our MOQ is 3,000 to 5,000 pieces per design. For stock pens without customization, the MOQ can be lower.
Q6: Can I get a sample before placing a bulk order?
Yes. We offer free samples of existing products (freight collect). For custom samples, we may charge a small sampling fee, which is refundable upon bulk order.
Q7: How long does it take to get a sample?
Stock sample: 3–5 working days
Custom sample: 7–10 working days depending on complexity
🔵 Lead Time & Delivery
Q8: What is your production lead time?
Production time usually takes 20–30 days after sample approval and deposit, depending on the order quantity and customization.
Q9: What shipping methods do you offer?
We offer FOB Ningbo/Shanghai, CIF by sea, express delivery (DHL/UPS/FedEx), or air freight depending on your request.
Q10: Can you help with logistics and customs?
Yes. We can recommend freight forwarders and assist with export documents, HS codes, and customs clearance procedures.
🔵 Pricing & Payment
Q11: How do you calculate prices?
Pricing depends on quantity, customization level, pen type, and packaging. We offer competitive factory direct pricing with no middlemen.
Q12: What payment methods do you accept?
We accept T/T (bank transfer), PayPal (for samples), and LC at sight for large orders. 30% deposit, 70% before shipment is standard.
Q13: Do you offer discounts for bulk orders?
Yes. We offer tiered pricing based on order volume and repeat cooperation.
🔵 Quality & Warranty
Q14: How do you control product quality?
We implement strict quality control at each stage: raw materials, printing, assembly, and final inspection. All pens are tested for smooth writing and leak-proof performance.
Q15: What if the pens arrive damaged or defective?
Please contact us within 7 days with photos or videos of the problem. We will offer free replacements or refunds depending on the issue.
🔵 Company & Factory
Q16: Where is your factory located?
Our factory is located in Yinzhou District, Ningbo, Zhejiang Province, China – close to major shipping ports and logistics hubs.
Q17: Are you a manufacturer or a trading company?
We are a direct pen manufacturer, not a trader. We offer OEM, wholesale, and custom pen production services.
Q18: Can I visit your factory or audit before placing an order?
Yes, we welcome factory visits or video calls. We also support third-party inspections.
🔵 Others
Q19: Do you offer sustainable or eco-friendly pens?
Yes, we offer eco-friendly pen options made from recycled plastic, kraft paper barrels, or biodegradable materials. Please contact us for catalogs.
Q20: Can I get a printed catalog or product list?
Yes, we can send you a PDF catalog or physical sample box depending on your region and project stage.